Sign Portal ("we", "us") is a website operated by Freehand Sign Company in Orange, California that lets tenants, property managers and sign vendors preview, price and order building signs. By using Sign Portal you agree to these terms.

Using Sign Portal

• Tenants may use a property code given to them by building management to preview and order signs for their own suite.
• Property managers and vendors must register, be approved and keep their login details private. You're responsible for activity under your account.
• Don't submit orders you aren't authorized to place, false information, or content that is unlawful, infringes someone else's rights or is offensive.

Orders

Submitting an order sends a request to the property's sign vendor and, where required, to building management for approval. It is not a binding contract until the vendor confirms it. The vendor is responsible for production, installation and its own terms of sale; Sign Portal is not a party to that sale.

Your content

You keep ownership of the wording, logos and files you upload. You allow us, building management and the vendor to use them to review, produce and install your signs. You confirm you have the right to use any logo or trademark you upload.

No warranties; limit of liability

Sign Portal is provided "as is". We don't guarantee it will be uninterrupted or error-free. To the extent allowed by law, we aren't liable for indirect or consequential losses, and our total liability for any claim about the website is limited to $100. Nothing here limits rights you have under California law that can't be limited.

Changes and contact

We may update these terms; the date above shows the latest version. These terms are governed by California law. Questions: orders@freehandsign.com.

This policy explains what personal information Sign Portal collects, why, and who it's shared with. It's written to meet the California Consumer Privacy Act (CCPA/CPRA).

What we collect

• Contact details: name, title, email, phone and extension of the person placing an order or registering an account.
• Business details: company name, address, license and entity numbers, insurance certificates and business licenses (vendors), seller's permit and resale certificate.
• Order details: property, suite, sign wording, logos and attachments you upload, and your confirmations.
• Account details: username and login (passwords are stored encrypted by our database provider).
• Technical data: what your browser sends when it loads the site (such as IP address), and settings saved in your browser (see Cookies).

Why we use it

To show previews and estimates, send orders to the property's sign vendor and building management, run accounts and approvals, prevent misuse, and improve the site. We don't use it for advertising.

Who it's shared with

• The property's sign vendor and building management, to review, approve, produce and install your order.
• Service providers that run the site for us: Supabase (database, file storage, logins), Netlify (website hosting), Anthropic (the AI Assistant's spelling check, and reading a company website when you use AI Assist), Photon / OpenStreetMap (address suggestions), Google (only if you choose a language other than English) and, once order emails start, an email service.

We don't sell your personal information or share it for cross-context behavioral advertising.

How long we keep it

Orders and their files are kept while needed for the order, warranty and records, generally up to 7 years, unless the vendor deletes them sooner. Account information is kept while the account is open.

Your rights

California residents can ask to know, access, correct or delete their personal information, and to limit use of sensitive information. We won't treat you differently for asking. Email orders@freehandsign.com with the subject "Privacy request"; we'll verify the request and answer within 45 days. An authorized agent may ask on your behalf.

When you place a sign order or register on Sign Portal we collect: identifiers and contact details (name, email, phone), professional information (company, title, licenses), commercial information (your sign order) and files you upload.

We use them to process your order or account and to run the site, and share them with the property's sign vendor, building management and our service providers. We don't sell or share them for advertising. We keep orders for up to 7 years and account information while the account is open. See the Privacy Policy for details and your rights.

Sign Portal does not sell personal information and does not share it for cross-context behavioral advertising, so there's nothing to opt out of. We also honor Global Privacy Control signals sent by your browser.

You can still ask to know, correct or delete your information: email orders@freehandsign.com with the subject "Privacy request".

Sign Portal doesn't use advertising or tracking cookies. It keeps a few things in your browser so the site works:

• Login session (browser storage): keeps you logged in for this tab, or on this device for 30 days with "Remember me".
• Preferences (browser storage): your language choice, map locations already looked up, and notes on the demo account.
• Translation (cookie googtrans, set by Google): only if you choose a language other than English.

Map tiles come from OpenStreetMap and address suggestions from Photon; those services receive your IP address when they load. You can clear all of this in your browser's settings; logging out clears your session.

• Previews are approximate. Colors, fonts and proportions on screen can differ from the finished sign. The vendor's proof shows the final layout.
• You approve the wording. Signs are made exactly as written on the approved proof, so check every name, title and credential letter by letter. Changes after approval may cost extra.
• Estimates aren't final prices. They use the vendor's listed prices and the property's sales tax rate. The final price, including installation, travel, permits and any site conditions, is confirmed by the vendor before work starts. Items marked "Quote" are priced by the vendor.
• Approvals and permits. Building management may need to approve an order, and some signs need a city permit. Lead times are estimates.

Sign Portal's AI Assistant checks the spelling and capitalization of sign wording, and AI Assist can fill a registration form from a company's own website. Both use Claude, an AI model by Anthropic, through our server; the wording or website text is sent to Anthropic to get the result.

AI can make mistakes: it may miss errors or flag a name spelled on purpose. Its suggestions are only suggestions; nothing changes unless you accept it, and you remain responsible for checking your signs and your registration.

These terms apply to photos a vendor (or anyone using its account, such as its installers) uploads to Sign Portal, including its portfolio and job photos at properties.

Your rights. By uploading a photo you confirm that you or your company took it or otherwise own it or have the right to share it; that sharing it doesn't break any agreement, law or anyone else's rights (including copyright, trademark, privacy and publicity rights); and that it doesn't show anything you aren't allowed to share, such as private areas or confidential information. Avoid photos where people can be recognized unless they have agreed.

Who owns it. Your photos remain the property of your company. Sign Portal doesn't claim ownership.

What you allow Sign Portal to do. You grant Sign Portal (operated by Freehand Sign Company) a non-exclusive, worldwide, royalty-free license, for as long as the photo is on Sign Portal and for a reasonable time after it's removed from promotional materials already published, to store, copy, resize, crop, watermark, display and share the photo on Sign Portal; to show portfolio photos publicly on your vendor profile; to show job photos to the property's management company and its sign vendor; and to use portfolio photos to promote Sign Portal (for example on its website or social media), crediting your company where practical. Sign Portal may use AI to sort and describe photos.

Watermark. Sign Portal adds a small watermark to uploaded photos naming your company as the owner and Sign Portal as where it's shared. Please don't remove it from copies taken from Sign Portal.

Removing photos. You can delete your photos at any time; they stop showing on Sign Portal right away. Sign Portal may remove any photo that seems to break these terms or that someone reports as theirs.

Your responsibility. You're responsible for the photos you upload and agree to cover Sign Portal for claims that a photo you uploaded infringed someone's rights. Each upload records who confirmed these terms and when.

These terms are a draft; a lawyer should review them before Sign Portal relies on them.

We want Sign Portal to be usable by everyone and aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA: keyboard navigation, visible focus, labels for screen readers and readable contrast.

If something is hard to use, or you need an order placed another way, email orders@freehandsign.com or call (714) 633-7446 and we'll help.

This statement covers the website. Signs themselves, including ADA signs, are made to the specifications in each property's sign criteria.